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Return policy

At Keshini Hair we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory in India. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

Due to the nature of our products, all sales are final.

Incorrect Orders / Products

In the rare occurrence of a mistake or delay from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.

Replacements

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 30 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer a return shipping label along with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Keshini verifies and agrees that the product is defective in any way, Keshini will then exchange or replace the item.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Keshini will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise the customer will receive a $15 credit towards another shipping option. If Keshini does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product.

Exchanges

From time to time, Keshini Hair, at its sole discretion, may exchange products or portions of a product under the following conditions:

  • Requests must be made within 30 calendar days from the date of purchase. Any exchange request after 30 calendar days will not be honored.
  • We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
  • Product must be exchanged for something of equal or greater value. No refunds will be permitted.
  • You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our preaddressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

* In the Rare Occurrence of a product defect, the policy will be as follows:

There is a 30-day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact an Keshini Representative at 888.260.5008 and notify them of their issue or concern. The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. Customers should use the FEDEX label provided or contact Customer Care to request a return label. If Keshini verifies and agrees that the product is defective in any way, Keshini will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Keshini will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. Otherwise the customer will receive a $15 credit towards another shipping option. If Keshini does not validate the product defect issue, we will return the item in question to the customer (via ground) at our expense without an exchange of product.

We understand the costs of having to remove the extensions may be significant. As such, Keshini will gladly provide a credit of $75 to the customer towards a future Keshini onlinr or phone order purchase if, and only if, the product is determined by Keshini to be defective. This policy is effective 3/1/2013. Any customer that has hair deemed defective that is replaced on or after this date will receive a $75 voucher that can be used with phone or online orders only. The vouchers may not be redeemed online. Customers have one year to redeem the voucher.

 

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