FORGOT YOUR DETAILS?

                                            [maxbutton id=”44″]    [maxbutton id=”45″]    [maxbutton id=”47″]    [maxbutton id=”50″]    [maxbutton id=”51″]

cc

Shipping Costs:

Shipping cost is calculated as a flat rate through our system for 1 (one) – 5 (five) pieces of product based on the following parameters:

Shipments within the United States:

Ground 5-7 Business Days $21.41
3 Business Days $27.37
2 Business Days $32.17
Next Day Air Weekday $70.21

Shipments outside the United States:

Express (3-4 business days): $110

If you are placing an order for over 5 (five) pieces of product or a wholesale order your shipment charge will exceed the regular shipment fee schedule regardless of whether the system has indicated that or not. To find out what (if any) additional cost will apply for shipping to an order larger than 5 (five) pieces of product please call us at (888) 260-5008

Order Processing

Our hours of operation are Monday through Friday from 8:00 am to 6:00 pm EST. All orders that are express shipping ( UPS Overnight, 2 day and 3 day) MUST BE received before 2:00 pm EST. They will then be processed and shipped the same day. All orders that are regular UPS ground shipping MUST BE received before 5:00 pm EST. They will then be processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.

NOTE: Credit cards are charged upon order placement.

Shipping Delays

For your convenience it’s always advisable not to wait until the last minute to place your order. All orders that are express shipping ( FedEx Overnight, 2 day and 3 day) MUST BE received before 5:00 pm EST. They will then be processed and shipped the same day. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us. shipping@MyKeshinihair.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee UPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

Lost Shipments

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 1-888.260.5008. We will contact UPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.

International Shipments

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you’ve placed your order you will be contacted by Customer Service to provide this information.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required.

TOP